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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) Defective Media Retention
B) HP Services offerings within the Deploy stage
C) Offsite Repair
D) HP base warranty

2. A customer states that the standard base warranty is sufficient. How should you respond?

A) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
D) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?

3. Which statement is true about HP Care Pack Central? (Select two.)

A) It enables you to view recommended Care Packs and supporting information.
B) It helps customers find discounts on hardware they plan to purchase.
C) It helps you quickly identify eligible Care Packs for an HP hardware product.
D) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.

4. Why is it important to register HP Services?

A) Registering HP Services entitles the customers to valuable rebates.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) It is less expensive to replace registered HP devices than devices that are not registered.
D) Registering HP Services is required to set up automatic renewal of services.

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