SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) If the partner support consultants are on holiday.
B) For any Very High message raised outside of the defined business hours.
C) For any Very High message forwarded by the partner.
D) If the client has a support agreement with both the partner and SAP for the same installation.

2. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the customer Id.
B) Use wild cards.
C) Use the search filter.
D) Increase the numbers of search terms.

3. Which of the following statements is a true representation of an installation?

A) Each customer can have several installations associated to their identifier.
B) An installation can contain only one system linked to it.
C) An installation is related to the number of employees in that organization.
D) Each customer has only one installation per legal entity.

4. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Provides fixes in the form of patches.
B) Complete the problem description.
C) Assign the incident to a product component.
D) Ensure the end user activities are documented step by step.

5. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Performance overview
B) System configuration
C) Additional recommendations from support consultants
D) User's login and password

Solutions: