SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C-PXSUP-90

  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Sep 12, 2026
  • Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Management Processes- Ticket handling and categorization
- Incident lifecycle and workflow
Topic 2: Reporting and Continuous Improvement- Incident reporting and analytics
- Process optimization in support operations
Topic 3: SAP Solution Manager (ITSM)- Incident and problem management in Solution Manager
- Service desk configuration and usage
Topic 4: Escalation and Root Cause Analysis- Root cause analysis techniques
- Escalation procedures and SLA handling
Topic 5: SAP Business All-in-One Support Operations- Support model and service processes
- System monitoring and issue resolution

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question #1

Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)

  • A. Operations
  • B. Hardware Management
  • C. Implementation
  • D. Human Resource Management
Answer: A,C
Question #2

How can you get message updates from SAP? (Choose two)

  • A. Via SAP Service Marketplace
  • B. Via e-mail
  • C. The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
  • D. The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
Answer: C,D
Question #3

What is Product Support Hierarchy in SAP environment used for? (Choose two)

  • A. It is a view on the Application Component Hierarchy.
  • B. It is a powerful instrument in organization and reporting within Product Support.
  • C. It is part of the Service Level Agreement.
  • D. In SAP, a product hierarchy is used for pricing.
Answer: A,B
Question #4

What is a work center in the SAP Solution Manager? (Choose two)

  • A. A tailored and role-based user environment to simplify your work
  • B. A community
  • C. Exchange data to SAP systems
  • D. An easy navigation through a central role-based access point
Answer: A,D
Question #5

You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)

  • A. In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
  • B. In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
  • C. In the element list of the Screen Painter
  • D. In the function key settings of the Menu Painter
Answer: A,B

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