Salesforce Certified Administrator : ADM-201

  • Exam Code: ADM-201
  • Exam Name: Salesforce Certified Administrator
  • Updated: Jun 29, 2026
  • Q & A: 153 Questions and Answers

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About Salesforce Certified Administrator : ADM-201 Exam

What Topics Are Covered in ADM-201 Exam?

This Salesforce Administrator certification exam evaluates the candidate's knowledge and competency in a long list of technical domains such as:

  • Sales & Marketing Apps — Here, examinees need to identify the requirements and impacts of the sales, use opportunity tools to point out the right sales productivity options, know when to use different products alongside Books for Pricing, be aware of the power of automation tools & campaign maintenance, and know what can be done using the Salesforce content.
  • Data Management — This segment tests whether candidates know what to consider before transferring, updating, and massively removing pieces of data. It also checks how well candidates can identify data management tools, describe the benefits of data tools for validation, and know the different backup options available.
  • Organizational Setup — This first domain examines the candidate's ability to explain info available in the context of a company (for instance, fiscal year, working hours, managing currency, default issues) and to differentiate between the multiple UI aspects that an admin monitors (e.g., both UI & search settings, views list, layouts of homepages) while knowing the implications those features have.
  • Desktop and Modern Administration — For this domain, examinees need to talk about what the Salesforce mobile application can do and also be familiar with the options available when installing and syncing the Salesforce lightning for outlook.
  • Service as well as Support Apps — In this area, test-takers must explain the characteristics of managing cases, show how to automate case management, describe what can be done using the Salesforce knowledge, and finally, detail the power of Salesforce communities.
  • Workflow as well as Process Automation — Here, candidates need to choose the perfect automation solution given the process or workflow and have an understanding of the capabilities of the processes for approval.
  • Common & Custom Objects — For this topic, candidates must be able to define the standard architecture of objects, know how to edit fields and layouts of pages for custom and standard objects while realizing the impact of removing fields, and decide how to design and designate layouts of pages, types of records, and processes for various businesses for common and custom items.
  • Reports on Analytics and Dashboards — This objective evaluates whether candidates know the tools accessible when making a report, how the sharing structure influences reports, the choices to be made while dealing with dashboards, and the uses of custom kinds of reports.
  • User Setup — This next area tests whether a candidate knows the steps involved in setting up a user and maintaining them (for example, assigning licenses, resetting passwords, and resolving user accounts that were locked). It also checks if candidates grasp what happens when they activate, deactivate, or freeze users.
  • App Exchange — In this final portion, candidates must show they know when to and when not to deploy AppExchange applications.
  • Management of Activities and Collaboration — In this domain, candidates need to detail the benefits of activity management and talk about the aspects of Chatter like feed, security features, and the following.
  • Security Features & Access — This objective involves describing all the security controls deployed by an organization, adopting the right security measures that are based on the characteristics of the Salesforce sharing model, determining the right way to use custom profiles or permissions taking into account the large numbers of profile settings, and describing how templates for communication, dashboards as well as various reports can be secured and organized with the aid of folders.

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Prep Options for Acing ADM-201 Exam

To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:

  • Exam Study Guide for Certified Administrator Exam ADM-201 Prep by Zoom Books

    Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.

  • Salesforce Administration 630+ Practice Questions for ADM-201 by Allied Books

    Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.

  • Salesforce Certified Administrator by Thomas Hendry

    A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.

  • ADM201 Administration Essentials for New Admins Course Overview

    This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.

    While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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