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HP Selling HP BSM Solutions Sample Questions:

1. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)

2. Which capabilities of the BSM Network Management solution help customers achieve their goals? (Select two.)

A) real user monitoring
B) consolidation of multiple tools to reduce cost
C) cross-domain event tracking and management capability
D) business process testing and reporting
E) faster problem resolution, freeing up resources for other priority projects

3. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?

A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.

4. What is a CIO's primary responsibility?

A) providing performance test metrics that add value to the business
B) providing in-depth Service Desk analytics
C) aligning IT Services with the business needs and goals of the company
D) amortizing hardware expense costs

5. Which question is best used to qualify a Network Management opportunity?

A) Are you looking to adapt to new initiatives like Cloud Computing?
B) How often do customers complain about an application response time?
C) How often do users blame the network for application response time issues?
D) How do you handle Quality Assurance test management?

Solutions: