Salesforce Certified B2C Solution Architect : Arch-302

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A) Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
B) Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
C) Check the field-level security for nationalParks is set to read only
D) Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

2. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Synchronized Data Extension
B) Transactional Data Extension
C) Standard Data Extension
D) Sendable Data Extension

3. Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A) Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
B) Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
C) The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
D) Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
E) Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

4. An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

A) Delete the Marketing Cloud Contact associated with the Lead object after conversion.
B) Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
C) Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
D) Avoid using the Lead object by creating Contacts with different Record Types for prospects.

5. A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers

A) Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
B) Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.
C) Call real-time inventory services on product and cart pages to confirm that inventory has not changed.
D) Use Service Cloud to text all registered customers when any product comes back in stock.
E) Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.

Solutions: