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CIPS Operations Management Sample Questions:

1. Which of the following situations would use a fixed-position layout?

A) vehicle assembly
B) buffet style restaurant
C) ship construction
D) supermarket

2. A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A) machinery- ensuring there is little to no downtime in machinery use
B) staff- the reduction of human error
C) inputs such as the quality of raw materials
D) outputs- which will be measured against strict criteria

3. Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A) The booking process is very slow and doesn't meet customer expectations
B) there is a gap between the service expected by customers and the service delivered
C) 80% of complaints are caused by 20% of the dentists
D) customers are twice as likely to recommend the dentist if they had a positive experience

4. Which of the following stakeholders are also internal customers?

A) buyers
B) employees
C) the local community
D) banks and lending agencies

5. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) yes- operations management ensures there are sufficient goods produced to meet customer demand
B) yes- operations management is ensuring a company has the correct resources to create goods
C) no - operations management can also be concerned with the creation of intangible goods
D) no- operations management is concerned with ensuring the organisation is profitable

Solutions: