Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise : 500-450

When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:

• Effective use of the system tools to troubleshoot and track a call within a call flow
• Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
• Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.

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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco

This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

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