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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job List
B) Job Plans
C) Tasks Plan
D) Tasks List

2. What is the purpose of a stakeholder analysis?

A) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
B) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
C) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces

3. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM SmartCloud Control Desk
D) IBM Tivoli Endpoint Manager
E) IBM Composite Application Manager

4. What is the goal of service asset and configuration management?

A) To define and track the accounting process of the assets
B) To build a service model according to ITIL best practices
C) To implement ITIL practices across the entire organization
D) To correlate IT services and different IT components needed to deliver them

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
C) KPIs are defined according to the IT customer requirements.
D) KPIs should always be measured by percentage.

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