Avaya Small and Medium Enterprise (SME) Communications Solutions : 3000-3

  • Exam Code: 3000-3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Aug 20, 2026
  • Q & A: 59 Questions and Answers

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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Features and Services- Telephony features
  • 1. Call routing and handling
    • 2. Voicemail and messaging services
      - Unified communications services
      • 1. Mobility and remote access
        • 2. Presence and collaboration features
          Topic 2: Maintenance and Troubleshooting- System monitoring
          • 1. Basic diagnostics tools
            • 2. Performance monitoring concepts
              - Fault resolution
              • 1. Common system issues
                • 2. Troubleshooting methodology
                  Topic 3: System Installation and Configuration- Network and connectivity configuration
                  • 1. VoIP integration fundamentals
                    • 2. IP addressing and SIP trunk basics
                      - Initial system setup
                      • 1. System provisioning basics
                        • 2. User and extension configuration
                          Topic 4: SME Communications Solutions Overview- Avaya Small and Medium Enterprise (SME) portfolio concepts
                          • 1. SME architecture and deployment models
                            • 2. IP Office / SME solution positioning

                              Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

                              1. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

                              A) 8
                              B) 4
                              C) 3
                              D) 6


                              2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

                              A) Development Tracing
                              B) Snapshot
                              C) Resource View
                              D) Selective View
                              E) Continuous log


                              3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

                              A) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
                              B) The 5430 DS is no longer supported.
                              C) The 5420 DS is corrupted and must be replaced
                              D) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
                              E) Start the IP Office Manager application.


                              4. Click the Exhibit button.

                              A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

                              A) Embedded Voicemail is not running properly.
                              B) You need to buy additional licenses
                              C) All cards may not be seated correctly.
                              D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.


                              5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

                              A) Avaya telephones
                              B) VoiceMail Pro Clint
                              C) one-X Portal
                              D) one-X Portal for IP Office
                              E) IP Office Manager


                              Solutions:

                              Question # 1
                              Answer: D
                              Question # 2
                              Answer: B,E
                              Question # 3
                              Answer: E
                              Question # 4
                              Answer: C
                              Question # 5
                              Answer: A,E

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