Ultimate Guide to Prepare Salesforce-Certified-Administrator with Accurate PDF Questions [Oct 24, 2024]
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Salesforce Certified Administrator Exam is a comprehensive assessment of a candidate's understanding of Salesforce functionalities and capabilities. Salesforce-Certified-Administrator exam covers a wide range of topics, including user management, data management, security and access, automation, and reporting. Candidates who pass the exam are recognized as experts in administering Salesforce and are able to demonstrate their ability to configure and maintain Salesforce applications.
NEW QUESTION # 59
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
- A. Global Value Picklists
- B. Validation Rules
- C. Dependent Picklists
- D. Predefined Field Values
Answer: B
Explanation:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back toprevious status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, thena validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
NEW QUESTION # 60
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Dashboard Refreshes
- B. Case Escalation Rules
- C. Case Assignment Rules
- D. Case Scheduled Report
Answer: B
Explanation:
Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 61
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
- A. Update the organizations chatter setting to allow approvals.
- B. Specify initial submission actions within the approval process.
- C. Enable the organizations Email approval response setting.
- D. Create a flow to automatically approve all records.
- E. Add the Items to approve component to the approvers home page.
Answer: A,C,E
Explanation:
Explanation
To make it easy for approvers to respond to approval requests, the administrator should configure three settings:
Update the organization's chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications Enable the organization's Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm&type=5
NEW QUESTION # 62
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?
- A. Create a Process Builder to set the field.
- B. Require the field on the record type.
- C. Define an approval process for the child.
- D. Make the field universally required.
Answer: D
Explanation:
Explanation
Making a field universally required is a way to ensure that the field needs to be filled on every record; it prevents users from saving a record without entering a value in that field. It can be used to ensure that the billing system field needs to be filledon every invoice record by making it universally required in the field settings. Creating a process builder to set the field, defining an approval process for the child, or requiring the field on the record type are not ways to ensure that the field needsto be filled on every record; they either do not enforce data entry or only apply to certain scenarios or users.
References:https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5
NEW QUESTION # 63
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?
- A. Delete the lead and create a new contact and opportunity.
- B. Add a contact from a campaign member detail page.
- C. Convert the lead from the campaign member detail page.
- D. Clone the lead and convert the cloned record to a contact.
Answer: C
Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5
NEW QUESTION # 64
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?
- A. Use lead assignment rules.
- B. Create formula field.
- C. Assign with an escalation rule.
- D. Configure a validation rule
Answer: A
Explanation:
Explanation
To routenew leads to the correct sales person based on the lead address, the administrator should use lead assignment rules that specify criteria based on lead fields such as City, State/Province, or Country, and assign leads that match those criteria to queues or users. Lead assignment rules can be triggered automatically when leads are created or manually by users. Creating a formula field, assigning with an escalation rule, or configuring a validation rule will not route leads to sales people.
References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 65
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
- A. The field is universally required to save a record on that object.
- B. The field is not required to save records via the API on that object.
- C. The field is added to every page layout on that object.
- D. The field is optional when saving records via web-to-lead and web-to-case
Answer: A,C
NEW QUESTION # 66
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?
- A. Approval process
- B. Validation rule
- C. Flow builder
- D. Workflow rule
Answer: C
Explanation:
Explanation
Flow builder is an automation tool that allows administrators to create flows that guide users through screens, collect data, and perform actions on records. It can be used to simplify the account creation process by creating a screen flow that shows only the essential fields for creating an account and hides any unnecessary fields or sections from the page layout. Approval process, workflow rule, and validation rule are not automation tools that can simplify the account creation process; they are used for different purposes such as approving records, updating fields, or enforcing data quality. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
NEW QUESTION # 67
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominiumopen houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?
- A. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
- B. Create one page layout.Use business processes to ensure the proper status picklist values display.
- C. Create two page layouts, one with a House Status field and the other with a Condominium Status field.
- D. Create one page layout. Use record types to ensure the proper status picklist values display.
Answer: A
Explanation:
Explanation
To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. References:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5https://help.salesf
NEW QUESTION # 68
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?
- A. Email Notifications
- B. Email Alerts
- C. Email Templates
- D. Email-to-Case
Answer: D
NEW QUESTION # 69
The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.
What should an administrator configure to meet this requirement?
- A. Assignment Rule
- B. Field-Level Security
- C. Approval Process
- D. Validation Rule
Answer: D
NEW QUESTION # 70
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
- A. Number of days until expiration
- B. Password complexity requirements
- C. Maximum invalid login attempts
- D. Prohibited password values
- E. Require use of Password Manager App
Answer: A,B,C
NEW QUESTION # 71
An administrator at Cloud Kicks wantsto deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
- A. The User is the highest role in the role hierarchy
- B. The User is in a Custom hierarchy field.
- C. The User is assigned inworkflow email alert.
- D. The use is part of a territory hierarchy.
Answer: C,D
Explanation:
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. Aterritory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself.
References:https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5
NEW QUESTION # 72
Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.
What feature should the administrator use to meet this requirement?
- A. Queues
- B. List Views
- C. Splits
- D. Stages
Answer: C
NEW QUESTION # 73
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?
- A. Related lookup filters
- B. Fields and relationships
- C. Record Type
- D. Picklist value sets
Answer: C
Explanation:
Explanation
Record types allow you to update the options in a picklist based on the kind of opportunity.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 74
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
- A. Create six record types, each with 1 page layout.
- B. Create one record type with six Page Layouts.
- C. Create two record types, each with 3 page layouts.
- D. Create three record types, each with 2 page layouts.
Answer: D
NEW QUESTION # 75
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
- A. Mass Delete Records
- B. Weekly Data Export
- C. Data Loader
- D. Data Import Wizard
Answer: A,C
NEW QUESTION # 76
The administrator forCloud Kicks needs to give access to a new custom object with custom fields to more than one user.
Which two options should an administrator use to meet this requirement?
Choose 2 answers
- A. Add to manual sharing list
- B. Edit organization-wide defaults
- C. Assign permission set group to Users
- D. Create a Permission Set
Answer: C,D
Explanation:
Explanation
A permission set group is a collection of permission sets that can be assigned to users as one unit; it simplifies permission management by reducing the number of permissionassignments needed for users who require multiple permission sets. A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce; it can be used to extend users' access beyond their profilewithout changing their profile. Creating permission sets and assigning permission set groups can help Cloud Kicks give access to new custom object with custom fields to more than one user by creating permission sets that include access to new custom object with custom fields and assigning permission set groups that contain those permission sets to users who need them. Adding users to manual sharing list or editing organization-wide defaults are not options for giving access to new custom object with customfields to more than one user; they either do not apply to custom objects or do not grant object-level access. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5https://help.salesforce.com/s/ar
NEW QUESTION # 77
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?
- A. Lookup field
- B. Cross Object formula
- C. Master-detail field
- D. Roll-up summary
Answer: A
Explanation:
Explanation
A lookup field is a type of field that creates a relationship between two objects and allows users to select a record from one object as a value for another object. A lookup relationship creates a one-to-many relationship between two objects, where each parent record can have many child records but each child record can have only one parent record. A lookup relationship also allows limited access to child records, meaning that users can see only those child records that they have access to based on their profile permissions and sharing settings. References: https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
NEW QUESTION # 78
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
- A. Einstein Activity Capture
- B. Einstein Opportunity Scoring
- C. Einstein Search Personalization Einstein Lead Scoring
Answer: B
NEW QUESTION # 79
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers
- A. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.
- B. Resetting the password will change the user's password policy.
- C. Single sign-on users can reset their own passwords using the forgot password link.
- D. Resetting a locked-out user's password automatically unlocks the user's account.
Answer: A,D
Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can use page layout editor to make fields editable or read-only on page layouts for different profiles or record types. After resetting a password, the user may be required to activate their device by entering a verification code sent to their email address or phone number before they can log in to Salesforce. This is a security feature that helps prevent unauthorized access to Salesforce from unknown devices or browsers. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5
NEW QUESTION # 80
Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
- A. Permissions and tab visibility
- B. Page layouts and field- level security
- C. Record setting and search index
- D. App permissions and search terms
Answer: A
Explanation:
Explanation
Permissions and tab visibility are two options that administrators can adjust to fully restrict access to records for certain users or profiles. Permissions determine what users can do with records, such as create, read, edit, delete, view all, or modify all. Tab visibility determines whether users can see a specific object tab in their app launcher or navigation bar. By setting permissions and tab visibility to none or hidden for deal records for service users or profiles, administrators can prevent them from accessing deal records via search or other methods. References: https://help.salesforce.com/s/articleView?id=sf.users_profiles_permissions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 81
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
- A. The user's Two-Factor Authentication for API Logins permission
- B. The user's profile login hoursrestrictions
- C. The user's Two-Factor Authentication for User Interface Logins permission
- D. The role IP address restrictions
Answer: B,C
Explanation:
Explanation
When users log in to Salesforce via the user interface, the system checks for authentication based on their profile settings and permissions. One of the settings is login hours, which specify the time range when users can log in to Salesforce based on their profile. Another setting is Two-Factor Authentication for User Interface Logins permission, which requires users to enter a verification code along withtheir username and password when they log in to Salesforce via the user interface. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles_loginhours.htm&type=5https://help.salesforce.com
NEW QUESTION # 82
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?
- A. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- B. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders
- C. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders
- D. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
Answer: D
NEW QUESTION # 83
The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of the variables in the flow is missing on the debug screen.
What could cause this issue?
- A. The field type is unsupported by debugging.
- B. The available for output checkbox was unchecked.
- C. The flow is an inactive version
- D. The available for input checkbox was unchecked.
Answer: D
Explanation:
Explanation
To debug a screen flow that creates contacts, one of the possible causes for a variable missing on the debug screen is that the available for input checkbox was unchecked for that variable. This means that variable cannot be set by external sources such as debug inputs or URL parameters. To fix this issue, check this checkbox for any variable that needs to be set externally. The flow version or field type does not affect variable availability for input. The available for output checkbox only affects whether variables can be passed out of flows or subflows. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_variables.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_debugging.htm&type=5
NEW QUESTION # 84
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