Salesforce Plat-UX-101 : Salesforce Certified Platform User Experience Designer
- Exam Code: Plat-UX-101
- Exam Name: Salesforce Certified Platform User Experience Designer
- Updated: Oct 12, 2026
- Q & A: 168 Questions and Answers
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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Business Value of Salesforce UX - User Needs and Requirements Gathering - Salesforce UX Personas and Processes - Research Methods and Tools |
| UX Fundamentals | 16% | - Human-Centered Design Principles - Usability and Information Architecture - Accessibility and Inclusive Design - Branding and Visual Design Impact |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) |
Salesforce Certified Platform User Experience Designer Sample Questions:
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?
- A. Provide written help documentation as the single source of truth for learning about new features.
- B. Create pop-ups to give users a full visualization of a product.
- C. Identify the message, audience, and purpose for content.
Correct Answer: C 🗳️
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A UX Designer has completed discovery, research analysis, and ideation. How should they prepare for the next phase?
- A. Prioritize user stories.
- B. Return to users for feedback.
- C. Create a business model canvas.
Correct Answer: A 🗳️
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Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.
Which best practice should be used to provide this experience?
- A. Create a responsive user interface.
- B. Launch two different interfaces from the same page.
- C. Develop a separate native mobile app for Android and iOS.
Correct Answer: A 🗳️
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Cloud Kicks' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated?
- A. Optimize for color contrast-ratio and screen-reading technology.
- B. Design a separate version of the portal for visually impaired people.
- C. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
Correct Answer: A 🗳️
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Methods to build inclusive design for all?
- A. Survey
- B. Stakeholder analysis
- C. heuristic analysis
Correct Answer: A 🗳️
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