HP HP2-B25 : HP LaserJet Solutions

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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. The Engine Test button is a part of which electronic component?

A) DC Controller
B) LVPS
C) HVPS
D) Formatter PCA

2. You are applying the troubleshooting methodology to help you resolve an issue with a LaserJet printer. You have specified and analyzed the symptom. What should you do next?

A) Develop a solution path.
B) Determine the possible causes.
C) Prioritize possible causes.
D) Identify a possible solution.

3. Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A) The customer is right - the toner is counterfeit toner.
B) The sealing tape may have been missed during manufacturing.
C) The customer might have a used toner cartridge.
D) Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.

4. Scanner assembly is a part of which process?

A) Conditioning
B) developing
C) Transferring
D) writing

5. What should you do if, after testing the solution, the problem has not been resolved?

A) Identify another possible solution.
B) Reanalyze the symptom.
C) Return to possible causes.
D) Test the solution path.

Solutions: