Salesforce Arch-301 : Salesforce Certified B2B Solution Architect

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third- party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

• A. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
• B. Draft a solution to show how consolidated reporting can be done using CRM Analytics.
• C. Ensure all data objects across the different clouds have a unique external identifier
• D. Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
• E. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

• A. Grant access to resellers and partners by providing Customer Community licenses.
• B. Grant access to resellers and partners by providing Customer Community Plus licenses.
• C. Grant access to resellers and partners byproviding Partner Community licenses.
• D. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

• A. User Stories Creation with End Customers
• B. Third-party research from well-known organizations
• C. Jobs To Be Done Framework
• D. Comprehensive Surveys to End Customers

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

• A. Embed the devices' sensor data in a view on the Assetrecord.
• B. Utilize Apex Callouts based on the devices' state change.
• C. Utilize Platform Events based on the devices' state change.
• D. Load the public cloud solution directly to Salesforce using MuleSoft.

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

• A. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
• B. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
• C. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
• D. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.