Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil : ITIL-4-MSF

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which practice provides `service health criteria' as an input to the `monitoring planning' process?

A) Service design
B) Service catalogue management
C) Availability management
D) Capacity and performance management

2. What is NOT a main characteristic of a service request?

A) A service request is initiated by a user or user representative
B) A service request leads to an agreed service outcome
C) A service request leads to a normal change
D) A service request is acted on by the service provider

3. What defines how event messages will be processed and evaluated?

A) A rule set
B) An event correlation
C) A monitoring action plan
D) A health model

4. What is a CORRECT statement about the handling of events?

A) A single set or control actions should be established for all event classes
B) A set of control actions should define immediate response to informational events
C) incidents should be registered in response to instructional events
D) Events require a response that la tailored to the event type

5. A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?

A) Monitoring and event management tools
B) Knowledge management tools
C) Workflow management and collaboration tools
D) Service configuration management tools

Solutions: