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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Service configuration management
B) Relationship management
C) Service level management
D) Continual improvement

2. Which BEST describes the purpose of the 'improve' value chain activity?

A) To make new and improved services and features available for use
B) To organize a major improvement initiative into several smaller initiatives
C) To ensure a shared understanding of the vision and improvement direction for all products and services
D) To continually improve all products and services across all value chain activities

3. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Service configuration management
B) IT asset management
C) Information security management
D) Change enablement

4. Which practice provides a single point of contact for users?

A) Service request management
B) Incident management
C) Change control
D) Service desk

5. When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A) Considering different methods of communication for the different audiences
B) Communicating information about the initiative to other parts of the organization
C) Ensuring everyone involved in the initiative is in agreement about it before starting
D) Basing decisions about the initiative on visible data

Solutions: