The Beryl Institute Certified Patient Experience Professional : CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A patient experience professional is asked by leadership to develop an action plan for improvement based on the measurement of a key driver question. Which step should the patient experience professional take FIRST?

A) Obtain the latest satisfaction measurements.
B) Reward and recognize staff to reinforce good behavior.
C) Create patient satisfaction measurement tools.
D) Implement a patient and family focus group.

2. What is the relationship between domains and the overall score within patient experience/satisfaction data?

A) Impact
B) Trend
C) Average
D) Correlation

3. Which of the following is the BEST example of qualitative data?

A) Average length of hospital stay for patients in April
B) Patient satisfaction discharge summary scores
C) Patient and family advisory focus group comments
D) Percentage of patients over age 50 with diabetes

4. Which is a PRIMARY benefit of using focus groups?

A) Analyzing survey data to determine longitudinal trends
B) Identifying or confirming deeper meaning behind facts
C) Gathering input on executive hiring decisions
D) Generating one central point of consensus

5. Which is the MOST significant benefit when being transparent with a provider's patient experience data?

A) Creating a sense of urgency and accountability for improvement
B) Identifying where positive practices are occurring
C) Encouraging competition among high performers
D) Identifying top performers for the purpose of recognition

Solutions: