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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is included in the defective media retention service?

A) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the customer to retain the defective drives that are repaired.
D) It allows the HP technician to use refurbished parts to complete a repair.

2. When is the best time to offer HP Contractual Services?

A) Upon renewal of the existing services agreement
B) Anytime during the hardware lifecycle
C) At the time of the new hardware purchase
D) 10 days after the expiration of the HP base warranty

3. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Equipment Deployment Services
B) Mitigation of Risk Services
C) Hardware Protection Services
D) Data Protection Services

4. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
D) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.

5. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) Services360 Pro
C) HP Contractual Services
D) Aftermarket Channel Facilitation Program

Solutions: