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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. How do people interact with a business document? (Select two.)

A) without emotion
B) by smell
C) with curiosity
D) by touch and sight
E) consciously and unconsciously

2. What are the benefits of using the electronic version of the HP Printing and Digital Imaging Products Instant Reference Guide (e-IRG)? (Select two.)

A) links to HP news
B) replacement lifecycle, listing all products and replacements
C) discount coupons and monthly drawings
D) information about competitors
E) up-to-date product information

3. How do HP Edgeline technology printheads work in Edgeline MFPs?

A) They remain stationary.
B) They work with PhotoREt III.
C) They move with the paper.
D) They consume less toner.

4. What is the primary reason you make more profit by attaching accessories to HP printer and MFP sales?

A) The margin on accessories is often much larger than on the core product.
B) Attaching accessories increases transaction time with a customer and increases opportunity to cross-sell.
C) The accessories can be ordered from the web, so you do not have to spend time on it.
D) When customers use accessories, they use the product more which results in their buying more supplies.

5. What is an effective way of choosing HP imaging and printing products for a customer?

A) Match product features to the customer's needs to improve the way they work.
B) Sell products that offer the most functionality to fit within the customer's budget.
C) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
D) Offer free training when selling HP imaging and printing devices.

Solutions: