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Nokia SDM Certification - CARE Sample Questions:

1. What is the GIC code for SWM?

A) G7407.
B) G7402.
C) G7409.
D) G7405.

2. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Active Software Support (ASWS).
B) HWS and/or SWS Life Extender.
C) Expert Support services.
D) Spare Part Management (SPM).

3. Who should NOT participate in a Care Services tender?

A) Service Product Manager.
B) Cost Manager.
C) Care Program Manager.
D) R&D Engineer.

4. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) Sales organisation, distribution channel and payment terms.
B) Service Items, Purchase Order numbers and total contract value.
C) CaPM; F&C and CT head contact details.
D) Contract start and end date, SLA and service items.

5. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Extended contract.
B) Care Agreement.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Warranty Standard contract.

Solutions: