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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

A) Applicability
B) Suppression rules
C) Suitability
D) Eligibility

2. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
B) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
C) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
D) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

3. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

A) Map the real-time container to a business structure level
B) Add contact policy rules
C) Define the starting population
D) Enable web channel

4. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

5. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?

A) Volume constraints
B) Applicability rules
C) Suppression rules
D) Customer contact limits

Solutions: