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| Section | Objectives |
|---|---|
| Sales Execution & Objection Handling | - Communication of ROI and benefits - Overcoming customer objections |
| HP pMPS Portfolio Knowledge | - Value proposition of pMPS solutions - Understanding HP printing and managed services offerings |
| Sales Strategy & Customer Alignment | - Customer needs identification and consultative selling - Competitive landscape and solution placement |
1. Which condition is true in an HP pMPS classic contract (as opposed to pMPSInside)?
A) The contract term is 36, 48, or 60 months.
B) The contract is renewed 6 months before the end date.
C) HP invoices the customer, and the contract is between HP and the customer.
D) HP invoices the HP MPS partner.
2. What does the HP Embedded Web Server do?
A) automatically notifies the IT department when an imaging or printing device is in use
B) automatically configures settings upon connection to the network
C) enables remote management of the imaging and printing device
D) shows which devices are available for printing
3. What is the greater goal for selling HP imaging and printing products?
A) increasing their printing volume
B) upgrading their fleet
C) improving the way they work
D) meeting their immediate needs
4. Which statement is true about the contract duration for an HP SPS add-on?
A) It is a fixed-term contract of 60 months, paid quarterly in advance.
B) The contract must have an end date that is separate from the termination of the main contract (non-co-terminus only).
C) It can terminate at the same date as the main contract (co-terminus) or it can terminate at a later date (non-co-terminus).
D) It has fixed contract options of 36, 48, or 60 months.
5. What is a more effective way of choosing HP imaging and printing products for a customer?
A) Match product features to the customer's needs to improve the way they work.
B) Sell products that offer the most functionality to fit within the customer's budget
C) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
D) Offer free training when selling HP imaging and printing devices.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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