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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Group visitors based on behavior
B) Track agent idle time
C) Trigger real-time messages
D) Limit bot escalation

2. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Queue-level performance metrics
B) Forecast accuracy deviation
C) Outcome uplift percentage
D) Agent shift adherence

3. Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A) True
B) False

4. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Add routing script overrides
C) Assign all to the same segment
D) Avoid overlapping targeting rules

5. What type of metrics can be viewed in an Action Map Report?
Response:

A) Call duration and hold time
B) Agent logins and shift adherence
C) Offer impressions, acceptances, and conversion rate
D) Bot-to-agent transfer count

Solutions: