SAP C_C4HFSM_91 : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Aug 07, 2026
  • Q & A: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration & Extensibility14%- Security and permissions
- Integration with SAP Service Cloud / C/4HANA
- Smart forms and customizations
Topic 2: SAP Field Service Management Fundamentals12%- Solution overview and architecture
- Navigation and basic administration
- Core business processes
Topic 3: Service Execution & Completion16%- Effort, material, and expense recording
- Forms, reports, and documentation
- Service call lifecycle
Topic 4: Workforce Management & Dispatching16%- Crowd service and technician management
- Activity assignment and optimization
- Resource planning and scheduling
Topic 5: Master Data Management12%- Organizational structure configuration
- Equipment, item, and service call setup
- Partners, skills, and service contracts
Topic 6: Reporting & Analytics14%- Report templates and configuration
- Data export and analysis
- Standard reports and dashboards
Topic 7: Mobile Application16%- Field service mobile app features
- Offline functionality and data synchronization
- Check-in, checkout, and time recording

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What are possibilities of customizing the field service app? Choose Three correct answers.

A) I can display / undisplay menus and buttons via permission system.
B) I can develop online reports for the mobile app
C) I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
D) I can develop new offline menus for the app
E) I can display the company's logo in the !Pad app


2. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.

A) Intelligent scheduling to determine the best qualified technician
B) Configurable onboarding platform to invite partners
C) Automatic determination of activity effort and materials consumed
D) Crowd workers can reschedule assignments within a set time frame
E) Crowd workers can accept or reject assignments within a set time frame


3. Which tool is used to build an online cloud report'? Choose the correct answer.

A) Jaspersoft Studio
B) Microsoft Reports
C) Caspar Studio
D) Crystal Dashboards
E) Crystal Reports


4. What does a report template contain? Choose Three correct answer.

A) Integration files
B) Images
C) Translation files
D) Style files
E) Output templates


5. How would a field service technician update the service assignment status? Choose the correct answer

A) By adding a checklist
B) By opening the service assignments
C) By navigating to the address on the service assignments
D) By setting the relevant workflow step


Solutions:

Question # 1
Answer: B,C,E
Question # 2
Answer: A,B,E
Question # 3
Answer: A
Question # 4
Answer: B,C,D
Question # 5
Answer: C

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