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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) This feature should be set to four (4) for UK due to OFCOM regulations.
B) This feature should be set to one (1) for UK due to OFCOM regulations.
C) A value of 0 turns off the feature.
D) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
E) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.

2. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Communication Manager (CM) 3.1 or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya PG230 gateway or Avaya PG230RM gateway
D) Enhanced Network Bus Controller
E) TN-744-based Call Classifier Cards version "e"or later

3. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
B) Verify that the user's permissions include Job control access to Monitor in Role Editor.
C) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
D) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
E) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.

4. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Editor, then click on Scheduler.
B) Open Analyst, then click on PC Analysis.
C) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
D) Call support to have the cron file revised.
E) Open Analyst, then click on Scheduler.

5. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) dgswitch.cfg
B) opmon.cfg
C) locale.cfg
D) master.cfg
E) dgcreate.cfg

Solutions: