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Avaya Oceana® Solution Support Sample Questions:

1. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) RONA VDN
B) Transfer VDN
C) Ingress VDN
D) Routing VDN

2. Refer to the exhibit.

A) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.

3. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkRequestID=CustomerID=UClD=ContactID

4. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES is not equipped with a correct AES license.
B) The AES CTI CSC user and password are Incorrect.
C) The AES Switch Link Is down to Communication Manager.
D) Avaya Oceana is not equipped with an Oceana Base license.

5. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A) UAC REST
B) UCM REST
C) UCA REST
D) CC REST

Solutions: