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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about safe mode in relation to add-ins?

A) It is a setting that must be enabled at the interface level.
B) It is a profile setting that must be enabled for a profile.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It allows an agent desktop to log in to the application without any add-ins.

2. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

3. How can you set a preference that is local to your machine?

A) By selecting File > Configuration
B) By selecting Navigation pane > Configuration > Staff Management > Profiles
C) By selecting File > Options
D) By selecting File > Settings

4. Which three requirements can be implemented by using workspace rules?

A) Triggering escalation mails to the manager after the escalation time is over
B) Dynamically setting the URL for browser control
C) Prompting a customer care executive to dynamically open a guide
D) Calling an add-in
E) Calling a CPM script

5. Which two statements are true about a disposition?

A) It can be set to a maximum depth of three in hierarchy levels.
B) It can be linked to products.
C) It can be linked to categories.
D) It helps to identify the root cause of an incident.
E) It can be made visible on the Customer Portal.

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